The problem turned out to be that the external drive had recently been filled to capacity the last time a recording had been transferred over.
The fix is to use a Linux computer to delete some of the recordings and free up space. I used the latest release of Ubuntu (9.10)...
- Connect the external hard drive to the computer
- Access the drive with root privileges
- You'll see a list of folders with numerical (hexadecimal actually) file names
- Delete about 6 folders (deleting just one folder didn't work for me)
- Empty the trash - don't forget this step
- "Safely remove" the drive from the computer and reconnect it to the satellite receiver (right-click the drive in the file manager window to safely remove it).
- I had to wait a few minutes to be able to remove the drive because the empty-trash command was still running. If you get an error message trying to remove the drive, just wait and try again 5 minutes later.
You should now be able to access the data on the drive through the PVR menu on the television again.
This whole process took me about an hour and that included downloading and setting up a Linux environment (see below).
More details...
Don't have Linux?
Neither did I. I used VMWare Fusion (on my mac) to build a virtual machine to run Ubuntu. I think you can use VMWare Workstation if you have a Windows machine.
- I have the full version of VMWare Fusion, but you can download a trial also. (Or, see if this works for Windows.)
- Download a Ubuntu iso file from here.
- Start VMWareFusion and choose New from the File menu.
- Walk through the wizard and when prompted, pick the option to use a disk image or file to create your virtual machine. Choose the Ubuntu iso file that you downloaded. Follow all the rest of the VMWare steps.
- Launch Ubuntu
- Connect your external drive - make sure Ubuntu is the active application before you connect the usb drive to the computer.
Need to access the files on the external drive with the root account?
- Launch the terminal application and type: gksudo dbus-launch nautilus
- The new window that opens will have root access to the all the files and the trash
- You need to do this so you can empty the trash folder for the root account
Don't know which folders to delete?
- There is a "cat" file inside each folder which you can open in a text editor which will give you the description of the recording in that folder.
- I just took the first 5 folders in the list and canned them without bothering to figure out what I was deleting... I'm sure I can record those movies again...
Think you can use this method to copy the recordings to you computer?
- Think again. The files are encrypted and can only be played back on the same receiver they were recorded on.
- You cannot use this method to copy the recordings to you computer.
Final thoughts...
Considering that Bell advertises that you can get unlimited recoding with the 9242 (by adding more external drives), it's disappointing that you can get into this situation. I would hope to see a warning message that my drive is about to fill up and I should run off to the store and buy another hard drive before it's too late. That, and make sure the user cannot actually copy too much data on to the drive to cause this crash. Otherwise, this is a great receiver and an excellent, easy to use PVR.








